Warranty Policy

At Oakcraft, we are dedicated to ensuring the satisfaction of our valued customers throughout their journey with our products. Crafting items meant to last a lifetime requires commitment, and we are here to support you every step of the way. Rest assured that when you choose Oakcraft, you have a reliable partner standing behind you.

Products purchased on or after 1st June 2019 are covered by a limited warranty for either 3 or 1 year(s), depending on the specifications outlined in the product listings available on platforms such as Amazon, Flipkart, and oakcraft.in, from the date of delivery by the original purchaser. The warranty period for renewed products is 6 months.

The warranty encompasses all moving and functional parts, and decisions regarding repair or replacement are at the sole discretion of Oakcraft. The determination is based on reports submitted by the Company's customer care representative.

Spare Parts and Availability:

Replacement of specific spare parts is subject to stock availability. If an alternate spare part is not in stock, Oakcraft reserves the right to offer a product suitable for a similar model at a discounted price.

Resolution Methods:

Warranty claims can be resolved through a visit by a service technician or by sending replacement spare parts to address the affected component(s).

Self-Service and Technical Assistance:

Under the warranty, Oakcraft enables customers to service their own products. Replacement parts will be shipped free of charge, and customers can replace the parts themselves or through a third party. However, labor costs for replacement are not covered. Technical assistance can be provided at a nominal charge; refer to www.oakcraft.in/products/assembly-by-oakcraft-experts for details.

Non-Warranty Parts:

Parts not covered under the limited warranty can be purchased by the customer at a reasonable cost, subject to availability.

Ownership Transfer:

The Oakcraft Warranty applies to the original purchaser and any heir or assignee. To benefit from the Warranty, heirs or assignees must present the original order number. The warranty period starts from the delivery date to the original purchaser and is not extended due to transfer.

Renewed Products:

The general Oakcraft warranty policy applies to renewed products for the specified warranty period in the listings.

Coverage Details:

All functional components of Oakcraft products are covered, including mechanisms, hydraulic gas lifts, base stands, wheels, armrests, and metal structures for chairs and tables.

Exclusions from Warranty:

The warranty does not cover product appearance, damages due to normal wear and tear, scratches, dents, wrinkles, color fading, or any damage resulting from improper installation, maintenance, misuse, modifications, repairs, or discolouration.

In case of any functionality issues, customers can claim warranty by sending an email to contact@oakcraft.in. Please include Order ID, a brief description of the issue, images or videos, invoice/warranty certificate, and contact details. A service ticket will be raised, and our Customer Service team will respond within 24-48 working hours, aiming to provide a resolution within 7-14 working days from the complaint date.

The general Oakcraft warranty policy is applicable to renewed products for the warranty period mentioned in the listings.