Refund policy

REFUND & CANCELLATION POLICY

Cancellations:

1. Order Not Processed:
If an order has not been processed, customers can self-cancel through their account or request cancellation by emailing us at contact@oakcraft.in. Successful cancellations before processing result in a full refund, credited back within 1-3 working days.

2. Order Processed:
Once an order is processed, it becomes non-cancellable. Refusal of delivery incurs To and Fro Logistics charges, varying from ₹800-₹2800 depending on weight and destination. Refunds are processed after the shipment returns, taking 4-7 working days.

Disclaimer: Free shipping applies to successful orders; if canceled after shipping, shipping costs are borne by the customer.

Cancellation Policy for Renewed Products:

1. Order Not Processed:
Cancellation before processing guarantees a full refund credited back within 2-5 working days.

2. Order Processed:
Processed orders are non-cancellable. Refusal of delivery incurs To and Fro Logistics charges, varying from ₹500-₹3000. Refunds are processed after the shipment returns, taking 4-7 working days.

Disclaimer: Free shipping for successful orders; canceled orders after shipping incur shipping costs.

Returns:

Oakcraft implements a parts replacement/return policy under the following conditions:

1. Eligibility Criteria (within 10 days from delivery):
a) Product received is different from the order.
b) Physically damaged product upon receipt.
c) Missing parts/accessories described as "In the Box" on the website.

2. Reporting Damage:
Physically damaged products must be reported within 72 hours with valid evidence; reports after 72 hours won't be accepted.

3. Resolution:
Oakcraft reserves the right to send replacements for in-transit damaged or missing items. If parts are unavailable, a full refund is initiated.

4. Product Imperfections:
Minor imperfections not affecting functionality are not covered by warranty or return.

Cancellation Policy for Renewed Products:

1. Order Not Processed:
Cancellation before processing guarantees a full refund credited back within 2-5 working days.

2. Order Processed:
Processed orders are non-cancellable. Refusal of delivery incurs To and Fro Logistics charges, varying from ₹500-₹3000. Refunds are processed after the shipment returns, taking 4-7 working days.

Disclaimer: Free shipping for successful orders; canceled orders after shipping incur shipping costs.

Return Policy for Renewed Products:

1. Eligibility Criteria (within 48 hours from delivery):
a) Product received is different from the order.
b) Physically damaged product upon receipt.
c) Missing parts/accessories described as "In the Box" on the website.

2. Reporting Damage:
Physically damaged products must be reported within 48 hours with valid evidence; reports after 48 hours won't be accepted.

3. Resolution:
Oakcraft reserves the right to send replacements for in-transit damaged or missing items. If parts are unavailable, a return and exchange of the product will be initiated.

4. Refurbished Products:
Refurbished products may have visual differences and minor imperfections. Warranty or return does not cover such imperfections not materially altering functionality.

We appreciate your understanding of our policies and remain committed to delivering the best customer experience. For any queries or assistance, please contact us at contact@oakcraft.in.