REFUND & CANCELLATION POLICY
Cancellations:
1. Order Not Processed:
If an order has not been processed, customers can self-cancel through their account or request cancellation by emailing us at contact@oakcraft.in. Successful cancellations before processing result in a full refund, credited back within 1-3 working days.
2. Order Processed:
Once an order is processed, it becomes non-cancellable. Refusal of delivery incurs To and Fro Logistics charges, varying from ₹800-₹2800 depending on weight and destination. Refunds are processed after the shipment returns, taking 4-7 working days.
Disclaimer: Free shipping applies to successful orders; if canceled after shipping, shipping costs are borne by the customer.
Cancellation Policy for Renewed
Products:
1. Order Not Processed:
Cancellation before processing guarantees a full refund credited back within 2-5 working days.
2. Order Processed:
Processed orders are non-cancellable. Refusal of delivery incurs To and Fro Logistics charges, varying from ₹500-₹3000. Refunds are processed after the shipment returns, taking 4-7 working days.
Disclaimer: Free shipping for successful orders; canceled orders after shipping incur shipping costs.
Returns:
Oakcraft implements a parts replacement/return policy under the following conditions:
1. Eligibility Criteria (within 10 days from delivery):
a) Product received is different from the order.
b) Physically damaged product upon receipt.
c) Missing parts/accessories described as "In the Box" on the website.
2. Reporting Damage:
Physically damaged products must be reported within 72 hours with valid evidence; reports after 72 hours won't be accepted.
3. Resolution:
Oakcraft reserves the right to send replacements for in-transit damaged or missing items. If parts are unavailable, a full refund is initiated.
4. Product Imperfections:
Minor imperfections not affecting functionality are not covered by warranty or return.
Cancellation Policy for Renewed Products:
1. Order Not Processed:
Cancellation before processing guarantees a full refund credited back within 2-5 working days.
2. Order Processed:
Processed orders are non-cancellable. Refusal of delivery incurs To and Fro Logistics charges, varying from ₹500-₹3000. Refunds are processed after the shipment returns, taking 4-7 working days.
Disclaimer: Free shipping for successful orders; canceled orders after shipping incur shipping costs.
Return Policy for Renewed Products:
1. Eligibility Criteria (within 48 hours from delivery):
a) Product received is different from the order.
b) Physically damaged product upon receipt.
c) Missing parts/accessories described as "In the Box" on the website.
2. Reporting Damage:
Physically damaged products must be reported within 48 hours with valid evidence; reports after 48 hours won't be accepted.
3. Resolution:
Oakcraft reserves the right to send replacements for in-transit damaged or missing items. If parts are unavailable, a return and exchange of the product will be initiated.
4. Refurbished Products:
Refurbished products may have visual differences and minor imperfections. Warranty or return does not cover such imperfections not materially altering functionality.
We appreciate your understanding of our policies and remain committed to delivering the best customer experience. For any queries or assistance, please contact us at contact@oakcraft.in.
Built And Shipped Within 5 - 7 Bussiness Days
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Oakcraft Power Recliner Chair, Oversized Electric Overstuffed Chair with Soft Cushion and Back, Sofa with Comfortable Armchair
【Comfortable Seat & Backrest】Our power recliner is filled with high-density sponge, which is very soft to sit. Even if sitting for a long time, it's not easy to get tired. You can also nap or read or play mobile just like in bed. The armrests of recliner are intergrated with the footrest , which makes the chair looks a bed when it's in reclining position. It's more comfortable for us to take a nap in the recliner.
【Easy to Operate】Our electric recliner can relcine automatically. By pressing the button on the side, we can adjust the reclining angle of the recliner according to our needs. This function is ideal for people with small leg strength.This button also can acheive the recliner to go back to original state automatically.
【Sturdy Structure】The reinforced steel frame used by the power recliner has been passed specialized tested and it can support footrest to open and close more than 10,000 times. Furthermore, it will no longer tilt the chair to one side, greatly improved security and extended service life. It's strong enough to withstand 350lbs weight capacity.
【Easy to Assemble & Perfect Size】All the parcels enclosed detailed installation instructions. most of people can assemble them in less than 10 minutes without extra tools, so does non-professional people.The Overall size of our power recliner is 38.6"(W) x 36.6"(D) x 40.2"(H);Seat Size:18.5"(L)x21"(W)x18.5"(H)
【Our Service】We offer a 1 year guarantee. Furthermore it is easy assembly, the electric recliners can be assembled within 15 mins. If you have any question, feel free to contact us,we are 24hours online.
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